May 2004
Duquesne
University Pittsburgh, PA
§
M.S.
Ed. Masters of Science in
Education 3.97 GPA
§
Designated as “Dean’s Teaching Fellow” for teacher
excellence.
August
1989 Duquesne
University Pittsburgh, PA
§
M.B.A., Masters in Business
Administration
§
Accounting Concentration
May
1978 Duquesne
University Pittsburgh, PA
§
B.A.,
Bachelor of
Arts
§
Philosophy
Major, Foreign Language Minor
Teaching
Experience
September 2005 -
Present Mifflin
K - 8 School Pittsburgh, PA
▪ 8th grade
pre-algebra. (2005-06 only)
▪ 5th, 6th, 7th, and 8th grade science.
▪ 7th grade extended-day program -
math and reading. (2005-06 only)
September 2004 -
June 2005 Greenway Middle School Pittsburgh, PA
▪ Full time 8th grade
communications.
▪ 7th grade reading computer labs
and homeroom.
August 2003 - June
2004 Horace Mann
Elementary Pittsburgh, PA
▪ Full
year, paid, inner-city elementary internship.
▪ First
semester; third grade inclusive classroom. Taught
all subjects.
▪ Second semester; fourth grade specialist.
Taught math, science, and social studies in my own
classroom.
▪ Co-leader
of the after school computer club where students
learned about and applied their knowledge of
hardware, software, and design skills in the
technology realm.
February 2003 –
March 2003 Phillips Elementary
Academy Pittsburgh, PA
▪
Completed 25 hours of field-based work in
a 3rd grade class.
▪
Included observation, small group participation, and
instruction.
▪
Participated in Spanish language activities.
(Phillips is a Spanish Magnet School).
April
2003
Community Day School
Pittsburgh, PA
▪
Completed 10 hours of field-based work in a private
school 6th grade classroom.
▪
Included observation and small group work.
Other Teaching
Experience
Pittsburgh, PA
▪
Phipps
Conservatory - Volunteer conservatory docent,
specializing in conducting youth tours and
elementary school field trips.
▪
Greater Pittsburgh Literacy Council - Volunteer
English Second Language (ESL) tutor. Adult and
youth students.
▪
Catholic Diocese Pittsburgh (St Louise de Marillac
and Prince of Peace Parishes) - Taught
religion CCD classes (grades 6th through 9th) for 5
years.
▪
St Louise de Marillac Catholic Church - Volunteer
adviser to the parish youth group for 3 years.
▪
Taught various training classes and seminars in the
corporate environment, including Microsoft Excel and
Word, sales techniques, finance skills, and company
policy and procedures.
Professional Business Experience
Customer
Service Manager, Call Center Manager, and Credit
Manager
September 1998 –
July 2001 Black Box
Corporation Pittsburgh, PA
▪
Successfully managed customer call volumes of 2,000
to 2,600 daily, achieving or exceeding both the 90%
connect (within 20 seconds) and the “less than” 1%
abandon rate goals.
▪ Managed a
staff of 100 employees including 4 supervisors.
▪
Established hiring, training, and performance
evaluation programs that resulted in a 20%+ staff
increase of “telephone ready” Customer Service
Representatives. Reduced turn over rate to less
than 2%.
▪ Developed and
managed group incentive programs that lead the Team
to exceed target sales of selected product and
service offerings.
▪
Met and exceeded the international quality
standards of the ISO 9000 for three consecutive
years.
Credit
Manager, Treasury Manager, Cash Manager, and Risk
Manager
October 1989
–1998 Black Box
Corporation Pittsburgh, PA
▪ Developed,
installed, and trained an autonomous Credit
Department that was responsible for 17,000 domestic
and international accounts representing $25+ million
in receivables.
▪
Initiated, developed, and implemented sound policies
and procedures in the credit approval, collection,
and Accounts Receivable areas.
Supervisor
of Credit Operations
July 1980 – May
1989 Joy Mining Machinery
Pittsburgh, PA
▪
Managed Credit Approval, Collections, and Divisional
Cash forecasting.
▪
Supervised Credit Department office staff including
secretarial, cash application, and accounts
receivable. Five Credit/Collection Reps were at
remote locations.
▪
Conducted Customer and Sales Location visits at
regular intervals.
International
Travel
Experience
I have traveled to the following international
destinations for business, pleasure and educational
purposes:
▪
The Canadian provinces of Ontario and Quebec.
▪
Belize, Bolivia, the Caribbean, Mexico, Peru (Including the
Inca Trail), and Puerto Rico.
▪
Austria, Belgium, Czech Republic, England, France,
Greece, Germany, Italy, Netherlands, Poland,
Slovakia, Spain, and Switzerland.
Language
Proficiencies
Spanish
- Reading, Writing,
Speaking: Advanced,
formerly fluent.
French
- Reading, Writing,
Speaking: Intermediate,
formerly advanced.
Italian
- Reading,
Speaking:
Conversational / beginning.
